The Power of An Apology

The 1970 movie “Love Story” spawned a new catch phase in American culture: “Love means never having to say you’re sorry.” Not being Erich Segal, the novelist and screenwriter, I can only speculate what he meant was when you deeply love someone, they know you so well and know your intent so well that they overlook your offenses because they understand your true feelings.

Servant Leadership at the Speed of Trust

When Art Barter became CEO of Datron World Communications in 2004, the manufacturer of radio communications equipment had revenues of about $10 million with very little profit. Just seven years later, Datron’s revenues exceeded $200 million with substantial profit. And that was with no acquisitions, no debt, and with largely the same management team.