Discussing The Art of Servant Leadership II with Art Barter

Hello everyone and welcome back to the Servant Leadership Institute Podcast.  This week SLI celebrated the launch of a new book called The Art of Servant Leadership II written by our founder and CEO, Art Barter.  As part of our launch activities, we presented a webinar featuring Art explaining some of the material presented in his new book.  This webinar, hosted by Weaving Influence, is packed with leadership wisdom from a man who has successfully implemented servant leadership and built thriving organizations focused on serving others first. Enjoy!

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To Lead While Serving Requires Intentionality and Heart Change

In today’s workplace, leadership failures are being exposed through high employee turnover, decreased workplace morale and an overall climate of disengaged employees. Today’s employees understand their worth and rightly demand better treatment at work. If high employee turnover and low employee engagement are an indication, employees have shown that a different leadership approach is needed.

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SERVANT LEADERSHIP TRANSFORMS

A call center, at peak times, had an average customer wait time of 8 minutes 15 seconds and a call abandonment rate of 48%. The call center manager repeatedly requested additional staff. The CEO felt the manager was doing a poor job, so the staff was not well trained or motivated. A consultant was hired to “document that the department is mismanaged and the manager is lazy.”

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Servant Leadership Institute Podcast: Manufacturing a Servant Led Environment

In this episode you’ll meet Tina Flores.  Tina is Director of Manufacturing at Datron World Communications and another one of our mid-level leaders using a servant leadership approach in an area of the business that must consistently achieve tangible results.  How Tina’s group achieves results is grounded in servant leadership.  You’ll benefit from hearing her story of integrating servant leadership to build a strong team – or as Tina would say, “a family”.

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Cassie Onori
Podcast: Hey Momma, Who’s Talkin’ Now? How to Communicate with Your Children

In our episode this week we welcome back two of our servant leadership team members who are also Mommas working to live as servant leaders 24/7. Join Lisa Courtemache and Cassie Onori as they talk about the joys and challenges of raising servant leader kids.  They will share about having intentional communication with their children, asking open ended questions and listening to understand.  You’ll be intrigued by their real life examples of working to bring up children who have the tools to effectively communicate, make wise decisions and live their values.  We think you’ll enjoy this podcast we are calling “Hey Momma, Who’s Talkin’ Now? How to Communicate with Your Children.”

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3 Ways to Increase Trust

Every organization we speak to expresses the need for trust in its operation. Best-selling author, Stephen M.R. Covey teaches that when trust is low in an organization, everything moves slower and costs more. He also notes that when trust is high, everything moves faster and costs less. Anyone who has ever spent time thinking about the flow of an organization’s business has seen this is action.

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Gaining Alignment Through Good Communication

In this episode we welcome Art Barter back to the microphone to talk servant leadership from the CEO’s perspective.  Joining Art is Carol Malinski, SLI’s Director of Content and Curriculum.  Art is Founder and CEO of SLI and Owner and CEO of Datron World Communications.  The topic is “How to get Managers and front line Employees aligned with company goals through communication” and was suggested by one of our listeners.  Art will share with Carol the process behind assuring everyone in the organization understands where the company is going and how they are going to get there.  Drawing from his new book, The Art of Servant Leadership II, Art entertains and informs on the vital subject of communication and alignment as a servant leader.

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The Organizational Flow of Servant Leadership

My quest for servant leadership began when I realized my own corporate leaders lacked the ability to embrace their work as their worship. I heard these leaders speak of their faith, but I often witnessed my coworkers get hurt as a result of their actions. Oftentimes, they seemed ignorant about the business application of their faith. There just seemed to be a disconnect with exemplifying their faith within the constraints of their leadership role. I found myself trying to encourage my peers after leaders did little to support their individual work efforts, regardless of the outcome. I felt it more important to come alongside my peers and help them accomplish their goals, while I was being taunted by the same leader.

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Navigating Change

One thing we all have learned is that change is constant. How we navigate change can determine the type of leader we are. Navigating change has been a topic that my husband David and I have focused on for the last year as we have recently merged our careers to join together in running the family construction management business established by his father over 30 years ago. To many this sounds crazy to live and work together, but for us this was a calling. 

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Cassie Onori
Servants and Servant Leaders

I learned something at a Greenleaf Conference ten years ago that made an impression on me. The conference was held at a big hotel. Out in front there was a bellman who was especially good at welcoming hotel guests as they arrived at the entrance. He had a great smile, greeted everyone cheerfully, and helped guests with their luggage. He answered questions, provided information, and gave directions to the hotel check-in. He made the guest experience very pleasant.

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