We’ve probably all experienced it — the phone call we have to make to some huge organization because we need assistance of some kind. If we’re lucky, there will be a live human being to talk to at the end of the seemingly endless recorded options. Recently, I had to call a very large insurance company. I was filled with confidence, as I’ve discovered the power of the speakerphone. The freedom was a beautiful thing as I went about my tasks hands-free and within earshot of the phone in case the voice on the other end came to life.
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