In part I, we introduced three questions followers should answer about their leaders: Do you care about me? Do I trust you? Can you help me? “Yes” answers mean the leader has compassion, character and competence — three keys to succeeding with servant leadership. Now, here are some tips to help get those “yesses.”
Read MoreI vividly remember sitting across from my leader some years ago, discussing an error I had made in my work. It was accidental, but I should have caught it and didn’t — and the information needed to be accurate to make a good decision. He asked, "What do you think happens when you make errors like this?” As I experienced a horrible feeling in the pit of my stomach, I replied, “Your trust in me is shaken. Now I need to work to gain your trust back.” He didn’t disagree.
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